Update Monday 4th January 2021
Not the New Year that we wanted – our message below still stands and we continue to Operate through the Busiest Time of the Year keeping our Clients Warm in their Homes and Business – with the Emphasis Placed upon Safety – and Following all of the Guidance Available from our Membership Bodies such as Gas Safe, OFTEC and Association of Plumbing and Heating.
We will of course keep monitoring situations and update our processes and procedures to Keep the Heat on in your Homes and Maintaining for Safety.
We are still seeing high levels of demand at times, and we will always do our best for same day service and in every event within 48 hours.
Update Novemeber 2nd 2020
The News on Saturday from the Prime Minister about a second lock down is no surprise seeing the levels in areas of the UK with Covid 19 and Hospitalisation Increasing.
Our Business Area of Operation is still at Medium Risk and We hope that this does not change, but we all must be sensible and do all that we can to restrict the transfer of Covid.
In line with the First Lockdown – Shelford Heating as designated Essential workers Providing Essential Maintenance and Repairs to Heating and Plumbing in the Homes will continue to operate.
Our Office and Services will operate 8.00am until 5.00pm Monday to Friday, All Appointments will Honoured.
All our Engineering Staff who visit your Homes and Business will continue to operate in the safest way they can, Hand Sanitizers, Sanitizing Wipes and Sprays ensuring the work area before and after is cleaned protecting themselves and you our valued Customers. All Engineers will work with Face Coverings and Socially Distancing at all Times.
90% of our Work is completed in the Home – to Date there has been no known cases involving our Customers or Staff, Our Employees have been extremely sensible in their Private and Work Lives protecting themselves from unneccesary situations, and Likewise we ask that any Customer whom is showing signs of Covid advise us so appointments can be resheduled.
Please do not hesitate to call us if you require any clarification of advice and we will do all that we can to assist you.
Thank you for your support during these uncertain times.
Update 22nd September 2020
We are operating as Normal Monday to Friday 8.00am to 5.00pm with our first call of the day at 8.30am.
During Lockdown we continued to work with limited staff members, it was and still is a busy period for us preparing for the winter months. Heating Engineers and Plumbers during the Lockdown were classed as Key Workers providing essential maintenance for Hot Water and Heating operation. We do not envisage our services being disrupted over the winter months, and we will continue to provide our services to all customers – with priority given to those in most need.
For your Safety we request that you maintain safe distance at all times, All Technicians carry extensive PPE including Sanitizers, Antibacterial Hand Wipes, Gloves, Facemasks and will ensure they operate in a Safe manner protecting not only our valued customers but themselves.
The Past Six months have been challenging, and we are now working through the backlog of Annual Service Customers and Completing some of the Installation works such as Bathrooms, Boiler Replacements and Bathroom installations that had to be rescheduled or ceased in March.
Thank you to our Customers for your patience, it is very much appreciated, we are proud to serve you and your loyalty means everything.
We are seeing a rise in the number of emergency calls and we will do all that we can in agreeing sensible and suitable timescales for Delivery of Repairs – Currently all of our Suppliers are Maintaining sensible Timescales for Delivery of Both Parts and Goods to allow us to perform to the best of our ability, and we are being assured that there is no concerns at present and no concerns are envisaged.
Our Office and Admistration Teams are working in a Covid Secure Enviroments, Socially Distanced, with high levels of sanitation some of our team members are working from Home which may cause a delay in answering calls at peak period, please keep trying if you are unsuccesful or alternatively send us an email at [email protected]
Our Involvement with Customers at the office is restricted, as is the procedure of goods inwards and outwards with sanitisation and restriction of all persons in and out. Company Representatives from our Supply chain will not be permitted to enter our Offices until further notice.